Frequently Asked Questions
Everything you need to know about your Kiefer Aquatics experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for swimwear and equipment?
We accept returns on unused, unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, swimwear must have the protective liner intact.
Do you offer team or bulk discounts for swim clubs?
Yes, Kiefer Aquatics offers specialized pricing for swim teams, schools, and aquatic facilities. Please contact our team sales department to set up a commercial account.
How do I determine the correct size for competitive swimwear?
Competitive suits are designed to fit snugly. We provide detailed size charts on every product page; we recommend measuring your chest, waist, and hips for the most accurate fit.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.